Frequently Asked Questions

Everything you need to know about styling your home with Cleva.

How long will it take for my furniture to arrive?

Standard shipping typically takes 5-10 business days. For larger furniture pieces, our white-glove delivery service will contact you within 48 hours to schedule a specific delivery window.

What is your return policy for home decor?

We offer a 30-day return window for most items. Products must be in their original packaging and unassembled condition. Please note that custom-made furniture is final sale.

Are your wood products sustainably sourced?

Yes, Cleva is committed to sustainability. 90% of our wood collections are crafted from FSC-certified timber or reclaimed materials to minimize our environmental footprint.

Do you offer assembly services?

We offer professional assembly services for an additional fee at checkout. If selected, our technicians will assemble your items and remove all packaging materials upon delivery.

Can I request fabric swatches before purchasing a sofa?

Absolutely. You can order up to five fabric swatches for free through our 'Swatch Request' page to ensure the color and texture are perfect for your space.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger home investments.